The sessions that Margaret Allen and Kelly Tait, both past presidents of NASJE, presented at the annual conference of the National Association for Court Management (NACM) and the International Association for Court Administration (IACA) in July 2017 were selected to be live-streamed and recorded.
Margaret Allen co-presented a session with the Center for Court Innovation’s Emily LaGratta on “The Evidence behind Effective Customer Service: Procedural Justice and Fair Treatment.” Kelly Tait taught a session on “Implicit Bias: How Our Amazing Brains Can Lead Us Astray.”
Recordings of their sessions as well as others from the conference are available at the NACM website or you can stream them below.